Sunderland Wide Training Dates

Please note the Practice will be closed on the on following days from midday owing to Citywide training events:

Wednesday 7 December 2016

Wednesday 18 January 2017

Wednesday 8 March 2017

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Carers Week – 9 June to 15 June 2014

Does a family member, friend or neighbour depend on you to help with their day to day living and emotional support? Without your support could the person or people not manage alone?

Grangewood Surgery is working with Sunderland Carers’ Centre to offer information and support to patients who have taken on such a caring role, including young carers.

During Carers Week we will have a member from the Centre in reception during the morning of Thursday 12 June to answer any queries or concerns you may have.

Let the reception staff or GP know about your caring role and ask for this to be recorded on your medical records. Our reception staff will then tell you about the services Sunderland Carers’ Centre can offer to help you.

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Patient Participation Group Survey Results 2014

GRANGEWOOD SURGERY GP PATIENT SURVEY 2014

RESULTS

Section A:  Some Questions about You

 

Please first answer some questions about yourself so we can see how well we are meeting the needs of different groups of patient within the population. We will keep all your answers completely confidential. The survey is anonymous so you are not asked to give your name.

 

Q1. Are you male or female ?

 

Male

 113

Female

178

 

Q2.  How old are you ?

 

Age No   Age No  
Under 18

4

  55 -64

49

 
18 – 24

17

51% 65 – 74

63

49%
25 – 34

29

  75 – 84

28

 
35 – 44

59

  85 and over

2

 
45 – 54

39

       

 

 

 

Q3.  Which of these best describes what you are doing at present ?   If more than one of these applies to you, please tick the main one ONLY

 

Full-time paid work (30 hrs or more per week)

101

  

 50%

Part-time paid work (under 30 hrs per week)

37

Full-time education (school, college, university)

10

Unemployed

13

  

50%

 

 

Permanently sick or disabled

14

Fully retired from work

99

Looking after the home

15

Doing something else

9

 

 

 

 

 

 

Q4. In general, would you say that compared with others of your age your health is:

 

 

Excellent

41

 

74%

Very good

81

Good

89

Fair

57

26%

Poor

16

  

 

Q5. Do you have any of the following long-standing, continuing conditions (tick all that apply):

 

Deafness or severe hearing impairment

26

  

 

 

 

 

 

Blindness or partially sighted

8

A long-standing physical condition resulting in you having at least some mobility problems making moving about difficult

14

A learning disability

2

A mental health condition

23

A long-standing condition requiring continuing medication or treatment such as cancer, HIV, diabetes, chronic heart disease, high blood pressure or epilepsy

93

A long term condition resulting in continuing pain or discomfort

42

I do not have a long standing health problem or disability

110

 

  

 

Q6.  Are you a parent or a legal guardian of any children aged under 16 years currently living in your home ?

Yes

76

27%

No

206

73%

 

Q7.  Do you have carer responsibilities for anyone in your household with a long-standing health problem or disability ?

 

Yes

23

8%

No

259

92%

 

 

 

 

Q8.  What is your ethnic group? (Chose one section from A to E below, then select the appropriate option to indicate your ethnic group)

 

  1. A.     White
British

287

Irish

 

Any other white background

 

 

  1. B.    Mixed or Mixed British
White & BlackCaribbean

 

White & Black African

 

White & Asian

 

Any other Mixed background

 

 

  1. C.     Asian or Asia British
Indian

 

Pakistani

 

Bangladeshi

 

Any other Asian background

 

 

  1. D.    Black or Black British
Caribbean

 

African

 

Any other Black background

 

 

  1. E.     Chinese or other ethnic group
Chinese or Chinese British

 

Any other ethnic group

 

 

 

Q9.  Which of the following best describes how you think of yourself ?

 

Heterosexual/straight

282

Gay/Lesbian

 

Bisexual

1

Other

 

I would prefer not to say

3

 

 

 

Section B:  Questions about Seeing a Doctor

 

Q10.  During the last six months which of the following methods have you tried  to book an appointment to see a Doctor (tick all that apply) and then indicate how easy you found it to make the appointment:

  Appointment Method Quite Easy Quite Difficult
By Telephone

242

172

59

In Person 

87

77

8

On Line 

18

16

1

Through a nurse you were already seeing

15

14

 

No appointment needed

15

 

 

 

 

Q11. During the last six months, when you last needed to see a doctor fairly quickly were you able to do so? By ‘fairly quickly’ we mean on the same day or in the next two weekdays that the Surgery was open.

 

Yes

200

No

35

Does not apply

48

 

Q12.  If you answered ‘No’ to Question 11 please indicate why this was:

 

No appointments were available

29

No appointment could be offered at a convenient time for me

9

The appointment offered was with a doctor I did not want to see

7

I was offered a telephone conversation with a doctor who after talking to me decided I did not need to see a doctor in person

0

A nurse appointment was offered but I wanted to see a doctor

4

Another reason (please give in the space below) 

 

 

 

 

 

 

Q13. During the last six months have you tried to book a non-urgent appointment with a doctor more than two weekdays in advance?

 

Yes 124
No 160

 

 

 

Q14. If you answered ‘Yes’ to Question 13, how did you try to make this appointment and was one offered?

 

 

Method

Please indicate

Was Appointment Offered?

Yes

No

By Phone

91

72

15

In Person

40

32

6

On Line

7

5

2

Through a nurse you were already seeing

3

3

 

 

 

 

Q15.   Is there a particular Doctor you prefer to see at the GP Surgery?

 

Yes

159

No

128

 

Q16.   How often do you see the Doctor you prefer ?

 

Always or most of the time

104

59%

A lot of the time

42

Some of the time

60

41%

Never or almost never

15

Not tried at this GP Surgery

27

   

 

 

 

 

 

 

Q17. During the last six months have you needed to see a doctor for a sudden urgent problem that arose over a weekend when the surgery was closed?

 

Yes

37

13%

No

249

87%

 

 

 

 

 

Q18. If you answered ‘Yes’ to Question 17 in what order did you do any of the following and then indicate if the outcome was satisfactory from your point of view:

                 

Action taken

Action

Outcome satisfactory ?

Yes

No

Phoned NHS Direct

14

7

5

Phoned the ‘Out of Hours Service’

3

2

1

Went to a Walk-inCentre’    

23

16

5

Went to an A&E Department in a hospital

6

4

2

Waited till Monday and made an appointment when the surgery was again open

11

9

0

Took advice from a pharmacist

2

1

1

Took  over-the-counter medication

1

 

1

Did nothing but rest and hope the problem would clear up on its own

1

1

0

                                                              

 

 

 

 

 

 

 

 

 

 

Section C: Seeing a Nurse at the GP Surgery

 

Q19. During the last six months which of the following methods have you tried to book an appointment with a Practice Nurse (tick all that apply) and then indicate how easy you found it to make the appointment:

 

 

Tick all that apply

Relatively Easy

Quite Difficult

By Telephone

160

135

7

In Person

84

74

1

On Line

4

3

1

Through a nurse you were already seeing

15

15

0

No appointment needed

58

 

 

 

 

 

Q20   As far as you know is the surgery open..

          Please put a tick in one blank box that applies

 

 

No

Yes

No

Sometimes Don’t know 
Before 8 am?

247

38

156

3

52

At Lunchtime?

219

84

59

32

46

After 6.30 pm?

217

44

64

58

55

On Saturdays?

220

61

42

81

38

On Sundays?

197

1

162

0

35

 

 

 

 

Q 21. Even if it means some inconvenience and forward planning of your schedule, when necessary, are you able to visit the surgery during the hours when currently it is open?  (Appointments booked on weekdays 8.30 am to 5.30 pm and some Saturday mornings, and one evening per week until 7pm but only for pre-booked appointments)

 

Yes

270

96%

No

10

4%

 

 

 

 

 

 Q22. If you answered ‘No’ to Question 21 when would you most like the surgery to open for extra appointments

 

Before 8.30 am

13

After 5.30 pm

32

On Saturday

22

On Sunday

5

If it meant spending less on other services I would not want the open hours extended

14

 

 

 

 

 

Q23.  How often do you visit the Grangewood Surgery Web Site (e.g. to read Newsletters or check on services available from the Surgery) ?

 

At least once a month

10

Once every two to three months

2

Very occasionally

24

Never or almost never

202

Not relevant as I do not have routine access to the internet

34

 

 

 

 

Section E: Your Overall Views

 

Q 24.  In General , how satisfied are you with the care you get at the Surgery ? 

 

Very

200

91%

Fairly

55

Neither satisfied nor dissatisfied

10

9%

Quite dissatisfied

7

Very dissatisfied

7

7

 

 

 

 

 

 

Q25.   Would you recommend the Surgery  to someone who has just moved to your local area.? 

 

Yes

275

99%

No

4

1%

 

 

If not, what can we do differently? 

 

 

 

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Patient Participation Group Patient Survey Report March 2014

PATIENT PARTICIPATION AND SURVEY RESULTS REPORT

 

FOR

 

GRANGEWOOD SURGERY

MARCH 2014

 

At the beginning of 2013 we agreed as a Practice that we would like to set up a Patient Participation Group.  The aim of this was to improve communication between the Practice Team and the wider community and to seek patients’ views so that these might be taken into account when deciding how we deliver existing services or develop new services.  We advertised both the in the Practice and on our New Patient Registration Forms. This only provided a very limited response. The Practice then went on to approach individual patients from under represented groups to ensure that our Patient Participation Group was as far as possible representative of the Practice population as a whole.

 

We currently have twenty five members, fifteen women and ten men, between the ages of 17 and 77 of different ethnicities.  We have a mixture of working and retired patients.  We also have representation from patients with long term health conditions, patients who have Carer responsibilities and patients with dependent children at home.  The Patient Participation Group is open to all and we continue to gather new members.

 

In the early part of the year we distributed leaflets in surgery asking patients to comment briefly on areas that they might like to be included in our local Practice Survey . We held a meeting of the PPG on 12 November 2013 and considered the responses.  It was agreed that our Practice Survey should concentrate on access and exploring patients’ current awareness of our opening times.  A smaller group met to design the survey and agree the final questions.  The survey was then e-mailed to the rest of the group for approval. 

 

Our survey was conducted over two weeks in January, postal surveys were sent out to 200 patients aged 17 – 85 and a further 400 surveys were distributed by volunteers in the surgery.  In total we received 293 responses.  The preliminary results were shared with the PPG at our meeting in February 2014.  The final results were shared with the Practice Team at our Practice Development Meeting at the end of February and the PPG met again at the beginning of March to discuss the final results and agree an Action Plan with the Practice. 

 

The survey results were shared electronically with the PPG and have been uploaded to our website. A paper copy is available from reception.  We are also happy to e-mail copies on request.

 

We were very pleased with the level of response to our survey and on reviewing the responses it was agreed that no major issues had been identified.  91% of patients were very or fairly satisfied with the care they were receiving and 99% would recommend the surgery to someone who had just moved to the local area. 

 

There were, however, some areas where need for improvement was identified and we hope we will be able to address these in our Action Plan for the coming year. 

 

1          You Said:

 

In Question 20 it became clear that there is a great deal of confusion about the current opening times in the surgery.  We had a number of comments about the lack of evening appointments and Saturday mornings, although we are actively participating in the Extended Opening. 

 

            What We Will Do:

 

We have agreed to display our opening times more prominently on the screen in reception, will update the website to clarify our extended opening hours, and advertise our opening hours in a news letter.  The practice will also explore the cost of a sign that could be erected externally to show our opening times.

 

2          You Said:

 

In Question 10, 25% of patients found in quite difficult to make an appointment by telephone and a number of the additional comments mentioned that ringing at 8am was frustrating and inconvenient.

 

            What We Will Do:

 

In April we will trial a system for booking appointments where by some appointments will be opened for booking from 1pm the day before and we hope that this will allow those patients who need to be seen urgently on the day still to have access on the day but will reduce the pressure on the lines at 8am.  We will encourage use of our on-line appointment booking and canceling system which is available 24hrs a day as it is perceived by all patients who have used it as an easy way to book appointments.

 

3          You Said:

 

The calling board in poorly situated in reception as when patients are standing at reception, seated patients are unable to see their name when it is displayed.

 

            What We Will Do:

 

We will invest in a new flat screen system which we hope can be sited at a better location within the waiting room and should be able to display more detailed information regarding Practice services to patients in the waiting room.

 

4          You Said:

 

Doctors names should be displayed in reception, possibly with an in and out display.  There seems to be a lot of coming and going with GPs.

 

            What We Will Do:

 

We are a training practice.  We are involved in the training of fully qualified doctors who have chosen to specialize in General Practice and they will be attached to the Practice for six months.  We are also committed to offering experience to junior doctors from other specialties in order that they may understand the roles of general practice.  These Foundation 2 doctors rotate through the surgery every four months.  We understand that this can be confusing to patients, although the core practice team of partners has been very stable over many years.  We will display the names and photographs of our current practice team in reception, including our current attached doctors in training.

 

A huge thank you to all who took part in our survey whether designing, implementing or responding to it.  We are very grateful for your comments and ideas; they have great value in helping to improve the service we offer.  If you have any thoughts on our proposed Action Plan or would like to join our Patient Participation Group, we would welcome your involvement so please get in touch with our Practice Manager, Joan Moseby.

 

 

OPENING TIMES:

 

Monday          8am                            6pm

Tuesday         8am                            6pm

Wednesday   8am                            6pm

Thursday        8am – 12.00              1.30pm – 6pm

Friday             8am – 12.30              1.30pm – 6pm

 

Also:   Saturday                                 9am – 12noon (alternative weeks)

            Tuesday                                 6pm – 7pm (alternative weeks)*

            Wednesday                           6pm – 7pm (alternative weeks)*

 

*Our evening surgeries are dependent upon the Practice GP rota system and may not necessarily be alternative Tuesdays and Wednesdays, however we do hold an evening surgery weekly which will be either on a Tuesday or Wednesday.

 

ACCESSING OUR SERVICES:

 

By telephone: Appointments                        0191 385 2882

                                    Home Visits                           0191 385 2898

                                    Prescriptions (after 11am)   0191 385 2898

                                    Enquiries                                0191 385 2898

 

 

Via Internet:  EMIS ACCESS

 

Patients must request a personal log in and ID from reception to be able to use this facility.  Once this has been arranged appointments and prescriptions can be requested 24hrs a day.

 

Practice Website:  www.grangewoodgp.nhs.uk

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Patient Participation Group Next Meeting – May 2014

Our next Patient Participation Group Meeting will be held on

TUESDAY 21 April 2015 at 6pm prompt at the surgery

All patients are welcome, for further information on becoming a member, please ask at reception.

 

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New website for the practice

Welcome to our new website which has been developed to provide the latest and useful information to the patients and visitors. We hope you find the website user friendly and it’s easy for you to locate the desired information.

Please take a look around and see how this new website can make things easier for you and let us know if you have any comments or suggestions via our online form.

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