Patient Participation Group Survey Results 2014

GRANGEWOOD SURGERY GP PATIENT SURVEY 2014

RESULTS

Section A:  Some Questions about You

 

Please first answer some questions about yourself so we can see how well we are meeting the needs of different groups of patient within the population. We will keep all your answers completely confidential. The survey is anonymous so you are not asked to give your name.

 

Q1. Are you male or female ?

 

Male

 113

Female

178

 

Q2.  How old are you ?

 

Age No   Age No  
Under 18

4

  55 -64

49

 
18 – 24

17

51% 65 – 74

63

49%
25 – 34

29

  75 – 84

28

 
35 – 44

59

  85 and over

2

 
45 – 54

39

       

 

 

 

Q3.  Which of these best describes what you are doing at present ?   If more than one of these applies to you, please tick the main one ONLY

 

Full-time paid work (30 hrs or more per week)

101

  

 50%

Part-time paid work (under 30 hrs per week)

37

Full-time education (school, college, university)

10

Unemployed

13

  

50%

 

 

Permanently sick or disabled

14

Fully retired from work

99

Looking after the home

15

Doing something else

9

 

 

 

 

 

 

Q4. In general, would you say that compared with others of your age your health is:

 

 

Excellent

41

 

74%

Very good

81

Good

89

Fair

57

26%

Poor

16

  

 

Q5. Do you have any of the following long-standing, continuing conditions (tick all that apply):

 

Deafness or severe hearing impairment

26

  

 

 

 

 

 

Blindness or partially sighted

8

A long-standing physical condition resulting in you having at least some mobility problems making moving about difficult

14

A learning disability

2

A mental health condition

23

A long-standing condition requiring continuing medication or treatment such as cancer, HIV, diabetes, chronic heart disease, high blood pressure or epilepsy

93

A long term condition resulting in continuing pain or discomfort

42

I do not have a long standing health problem or disability

110

 

  

 

Q6.  Are you a parent or a legal guardian of any children aged under 16 years currently living in your home ?

Yes

76

27%

No

206

73%

 

Q7.  Do you have carer responsibilities for anyone in your household with a long-standing health problem or disability ?

 

Yes

23

8%

No

259

92%

 

 

 

 

Q8.  What is your ethnic group? (Chose one section from A to E below, then select the appropriate option to indicate your ethnic group)

 

  1. A.     White
British

287

Irish

 

Any other white background

 

 

  1. B.    Mixed or Mixed British
White & BlackCaribbean

 

White & Black African

 

White & Asian

 

Any other Mixed background

 

 

  1. C.     Asian or Asia British
Indian

 

Pakistani

 

Bangladeshi

 

Any other Asian background

 

 

  1. D.    Black or Black British
Caribbean

 

African

 

Any other Black background

 

 

  1. E.     Chinese or other ethnic group
Chinese or Chinese British

 

Any other ethnic group

 

 

 

Q9.  Which of the following best describes how you think of yourself ?

 

Heterosexual/straight

282

Gay/Lesbian

 

Bisexual

1

Other

 

I would prefer not to say

3

 

 

 

Section B:  Questions about Seeing a Doctor

 

Q10.  During the last six months which of the following methods have you tried  to book an appointment to see a Doctor (tick all that apply) and then indicate how easy you found it to make the appointment:

  Appointment Method Quite Easy Quite Difficult
By Telephone

242

172

59

In Person 

87

77

8

On Line 

18

16

1

Through a nurse you were already seeing

15

14

 

No appointment needed

15

 

 

 

 

Q11. During the last six months, when you last needed to see a doctor fairly quickly were you able to do so? By ‘fairly quickly’ we mean on the same day or in the next two weekdays that the Surgery was open.

 

Yes

200

No

35

Does not apply

48

 

Q12.  If you answered ‘No’ to Question 11 please indicate why this was:

 

No appointments were available

29

No appointment could be offered at a convenient time for me

9

The appointment offered was with a doctor I did not want to see

7

I was offered a telephone conversation with a doctor who after talking to me decided I did not need to see a doctor in person

0

A nurse appointment was offered but I wanted to see a doctor

4

Another reason (please give in the space below) 

 

 

 

 

 

 

Q13. During the last six months have you tried to book a non-urgent appointment with a doctor more than two weekdays in advance?

 

Yes 124
No 160

 

 

 

Q14. If you answered ‘Yes’ to Question 13, how did you try to make this appointment and was one offered?

 

 

Method

Please indicate

Was Appointment Offered?

Yes

No

By Phone

91

72

15

In Person

40

32

6

On Line

7

5

2

Through a nurse you were already seeing

3

3

 

 

 

 

Q15.   Is there a particular Doctor you prefer to see at the GP Surgery?

 

Yes

159

No

128

 

Q16.   How often do you see the Doctor you prefer ?

 

Always or most of the time

104

59%

A lot of the time

42

Some of the time

60

41%

Never or almost never

15

Not tried at this GP Surgery

27

   

 

 

 

 

 

 

Q17. During the last six months have you needed to see a doctor for a sudden urgent problem that arose over a weekend when the surgery was closed?

 

Yes

37

13%

No

249

87%

 

 

 

 

 

Q18. If you answered ‘Yes’ to Question 17 in what order did you do any of the following and then indicate if the outcome was satisfactory from your point of view:

                 

Action taken

Action

Outcome satisfactory ?

Yes

No

Phoned NHS Direct

14

7

5

Phoned the ‘Out of Hours Service’

3

2

1

Went to a Walk-inCentre’    

23

16

5

Went to an A&E Department in a hospital

6

4

2

Waited till Monday and made an appointment when the surgery was again open

11

9

0

Took advice from a pharmacist

2

1

1

Took  over-the-counter medication

1

 

1

Did nothing but rest and hope the problem would clear up on its own

1

1

0

                                                              

 

 

 

 

 

 

 

 

 

 

Section C: Seeing a Nurse at the GP Surgery

 

Q19. During the last six months which of the following methods have you tried to book an appointment with a Practice Nurse (tick all that apply) and then indicate how easy you found it to make the appointment:

 

 

Tick all that apply

Relatively Easy

Quite Difficult

By Telephone

160

135

7

In Person

84

74

1

On Line

4

3

1

Through a nurse you were already seeing

15

15

0

No appointment needed

58

 

 

 

 

 

Q20   As far as you know is the surgery open..

          Please put a tick in one blank box that applies

 

 

No

Yes

No

Sometimes Don’t know 
Before 8 am?

247

38

156

3

52

At Lunchtime?

219

84

59

32

46

After 6.30 pm?

217

44

64

58

55

On Saturdays?

220

61

42

81

38

On Sundays?

197

1

162

0

35

 

 

 

 

Q 21. Even if it means some inconvenience and forward planning of your schedule, when necessary, are you able to visit the surgery during the hours when currently it is open?  (Appointments booked on weekdays 8.30 am to 5.30 pm and some Saturday mornings, and one evening per week until 7pm but only for pre-booked appointments)

 

Yes

270

96%

No

10

4%

 

 

 

 

 

 Q22. If you answered ‘No’ to Question 21 when would you most like the surgery to open for extra appointments

 

Before 8.30 am

13

After 5.30 pm

32

On Saturday

22

On Sunday

5

If it meant spending less on other services I would not want the open hours extended

14

 

 

 

 

 

Q23.  How often do you visit the Grangewood Surgery Web Site (e.g. to read Newsletters or check on services available from the Surgery) ?

 

At least once a month

10

Once every two to three months

2

Very occasionally

24

Never or almost never

202

Not relevant as I do not have routine access to the internet

34

 

 

 

 

Section E: Your Overall Views

 

Q 24.  In General , how satisfied are you with the care you get at the Surgery ? 

 

Very

200

91%

Fairly

55

Neither satisfied nor dissatisfied

10

9%

Quite dissatisfied

7

Very dissatisfied

7

7

 

 

 

 

 

 

Q25.   Would you recommend the Surgery  to someone who has just moved to your local area.? 

 

Yes

275

99%

No

4

1%

 

 

If not, what can we do differently? 

 

 

 

This entry was posted in Patient Participation Group. Bookmark the permalink.

Comments are closed.