If you have access to the internet, appointments can be made 24/7 using Patient Access – please ask at reception for further details………..
You can also now book doctors’ appointments using our automated telephone service by calling 0191 385 2898. (please note this service is currently not available due to the change in practice operation for Covid-19).
We aim to offer all patients an appointment within 48 hrs. If you need a routine appointment please ring at 8am and we will offer you an appointment for that day if possible or for the following day.
Pre Bookable Appointments
We appreciate that some patients prefer to book in advance and therefore we offer pre bookable appointments which can be arranged up to six weeks in advance. There may be a wait for the next available appointment if you wish to see a particular doctor. To arrange a pre-bookable appointment, please phone after 10am.
If you require an urgent appointment please let the receptionist know. The receptionist will then arrange for you to see the doctor as soon as possible.
Please always attend your appointment on time and if you are unable to keep your appointment then please remember to call us as soon as possible. By doing this, you will be helping us to make more appointments available for you and other patients.
Please ask the reception staff for further advice on the appropriate appointment.
Evening and Weekend Appointments
We currently are able to book a number of evening and weekend appointments at other sites throughout Sunderland, which we hope will be helpful for working patients or for those patients who rely on working carers to bring them to the surgery. There are strict criteria for these appointments, however our receptionists will offer these appointments if appropriate.