How To Seek Healthcare Advice from a GP

Due to the coronavirus outbreak, how you contact your GP surgery will be different at the moment. This is to limit face-face contact where possible and help stop the spread of coronavirus.

Face to face appointments are available but only at the request of a GP or nurse after you have discussed your conditions over the telephone or via our online service.

Telephone and online consultations can be a more convenient, safer and flexible way to receive healthcare:

• Call the surgery to book a telephone appointment. (The admin staff will need to triage the call by asking the reason for the appointment in order to be able to offer advice or book you for a telephone consultation with the appropriate person). Please note that telephone access has increased significantly and we can assure you our staff are constantly trying to answer calls as quickly and as efficiently as possible.

• Visit the surgery website (eConsult) and complete a confidential online form to receive a response before the end of the next working day.
• Visit NHS 111 online to seek advice.
• Download the NHS App to order repeat prescriptions, and check your symptoms.

Please do not attend the practice unless you have spoken to a GP or nurse and have been allocated an appointment.

If you are asked to attend the practice for a face to face appointment, a face covering MUST be worn when entering the surgery. These do not need to be medical grade masks but this is essential for patient and staff safety.

We also kindly ask for all patients to maintain social distancing whilst within the surgery where possible.

Thank you for your cooperation during this difficult time.