Ordering repeat prescriptions

To order repeat prescriptions online:

  • Use Patient Access (you will need to register for this service, you can also access the service using your NHS Account)
  • Use your NHS account (through the NHS website, NHS App). These show you your repeat medicine and dosage so you can choose the ones you need.
  • Fill out an online form
  • Bring the paper form to the surgery, Monday to Friday, between 8:30am to 6.00pm and post in the box in the waiting room.
  • You can telephone us to order your repeat prescription 0191 385 2898 from 11am to 6pm.

Non-urgent advice: Please Note

We don’t take repeat prescription requests over email.

Collecting your prescription

You can usually collect your prescription from the pharmacy 3 to 5 working days after you have ordered it.

You will need to choose a pharmacy to collect your prescription from. We call this nominating a pharmacy.

You can change your nominated pharmacy at any time:

  • On the app or website where you order repeat prescriptions
  • At your GP practice
  • At any pharmacy that accepts repeat prescriptions

Non-urgent advice: Please note

We are very busy between 11am and 12 noon. We recommend that you make use of the prescription collection and delivery services provided by most pharmacies.

Questions about your prescription

If you have questions about your medicine, your local pharmacists can answer these. They can also answer questions on medicines you can buy without a prescription.

The NHS website has information on how your medicine works, how and when to take it, possible side effects and answers to your common questions.

If you would like to speak to someone at the surgery about your prescription:

More Information

Non-urgent advice: Medication reviews

If you have a repeat prescription, we may ask you to come in for a regular review. We will be in touch when you need to come in for a review.

Non-urgent advice: Prescription charges

Non-urgent advice: What to do with old medicines

Take it to the pharmacy you got it from or bring it in to the surgery. Do not put it in your household bin or flush it down the toilet.

About pharmacists

As qualified healthcare professionals, they can offer advice on minor illnesses such as:

  • Coughs
  • Colds
  • Sore throats
  • Tummy trouble
  • Aches and pains

They can also advise on medicine that you can buy without a prescription.

Many pharmacies are open until late and at weekends. You do not need an appointment.

Most pharmacies have a private consultation room where you can discuss issues with pharmacy staff without being overheard.